Terms and Conditions

Payment Polices

Concord Exotic Voyages (hereinafter ‘CEV’) reserves the right to charge product fees, as well as, transaction fees based on certain completed transactions using their services. CEV further reserves the right to alter any and all fees from time to time, without notice.

The customer shall be completely responsible for all charges, fees, duties, taxes, paid using the online payment gateway system

In case, there is a short charging by CEV for services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

Cancellation & Refunds

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. CEV is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent bookings will be treated as a new transaction with no reference to the earlier unconfirmed reservation.

The customer cannot request CEV for any cancellations/refunds against the unutilized or ‘no show’ hotel booking for any reasons. The customer can, however, request CEV for any cancellations/refunds against hotel bookings within a maximum period of 60 days date of check in OR within the cancellation period of the respective hotel booking (WHICHEVER COMES FIRST). Any applicable refunds would accordingly be processed as per the defined policies of hotels as the case may be. No refund would be payable for any requests made after the expiry of the days mentioned above, and all unclaimed amounts for such unutilized no shows or hotel bookings shall be deemed to have been forfeited.

Privacy Policy

Concord Exotic Voyages (India) Private Limited (hereinafter ‘CEV’) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

This Privacy Policy provides for the practices for handling and securing user’s Personal Information (defined hereunder) by CEV and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by CEV through any of CEV’s customer interface channels including its website, mobile site, mobile app & offline channels including call centres and offices (collectively referred herein as ’Sales Channels’).

For the purpose of this Privacy Policy, wherever the context so requires ‘you’ or ‘your’ shall mean User and the term ‘we’, ‘us’, ‘our’ shall mean CEV. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of CEV’s business partners, advertisers, sponsors or other sites to which CEV provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with CEV and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with CEV shall be primarily processed in India and such other jurisdictions where a third party engaged by CEV may process the data on CEV’s behalf. By agreeing to this policy, you are providing CEV with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: [email protected] However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel.

A withdrawal of consent by you for us to process your information may:

severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or

unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

HOW WE USE YOUR PERSONAL INFORMATION:

The Personal Information collected maybe used in the following manner:

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

-confirm your reservations with respective service providers;

-keep you informed of the transaction status;

-send booking confirmations either via SMS or Whatsapp or any other messaging service;

send any updates or changes to your booking(s);

allow our customer service to contact you, if necessary;

customize the content of our website, mobile site and mobile app;

request for reviews of products or services or any other improvements;

send verification message(s) or email(s);

validate/authenticate your account and to prevent any misuse or abuse.

contact you on your birthday/anniversary to offer a special gift or offer.

Marketing Promotions, Research and Programs:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. CEV frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new CEV services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

CEV may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, CEV may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information.